Effective Date: January 1, 2025
1. Introduction
Eddie’s Garage Door Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (address, phone number, email address)
- Service location and property details
- Payment and billing information
- Communication preferences
- Service history and notes
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system information
2.3 Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze site usage.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing garage door services and customer support
- Scheduling appointments and service calls
- Processing payments and billing
- Communicating about services, appointments, and company updates
- Improving our website and services
- Complying with legal obligations
- Marketing our services (with your consent where required)
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, provided they agree to keep this information confidential.
4.2 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty and legal compliance purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (subject to legal obligations)
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us using the information provided below.
8. Marketing Communications
You may opt out of receiving marketing communications from us by:
- Following the unsubscribe instructions in marketing emails
- Contacting us directly with your request
- Updating your communication preferences
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on our website and updating the “Effective Date” at the top of this policy.
13. Contact Information
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Eddie’s Garage Door Service
Phone: (520) 965-8259
Email: contact@eddiesgaragedoorservice.com
Address: 5505 N La Canada Dr, Tucson, AZ 85704
For privacy-related inquiries, you may also email us at: contact@eddiesgaragedoorservice.com
July 19,2025